Published date: 16 December 2021

Last edited date: 16 December 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 January 2022, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

MK7 6AA

Value of contract

£400,000

Procurement reference

OUPA10710

Published date

16 December 2021

Closing date

18 January 2022

Closing time

12pm

Contract start date

13 April 2022

Contract end date

12 April 2026

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Open University (OU) is seeking a partner to support the Student Computing and Distribution Helpdesk (SCDHD) in its capacity to service Student and Tutor contact over evenings/weekends and standard bank holidays. The OU would categorise this as Out of hours (OOH) activity. The OU require a partner that can support a service giving advice and guidance on the use of module software, OU systems, basic IT functions and guidance on delivery of physical module materials using tracking information from our external courier. It is expected that the support will be multichannel, at this time this is limited to telephony, web chat and email, however this may evolve over time. This activity will not be in-house, it is expected the appointed partner will manage this activity externally from the OU.

Documents are available for free, full and unrestricted access at the following link:

https://in-tendhost.co.uk/openuniversity

About the buyer

Contact name

Procurement Team

Address

Chambers Building,Walton Hall
MILTON KEYNES
MK76AA
England

Telephone

01908655814

Email

finance-tenders@open.ac.uk