Published date: 16 January 2023

This notice was replaced on 25 April 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 25 April 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Market research services - 79310000

  • Marketing services - 79342000

Location of contract

United Kingdom

Value of contract

£135,000

Procurement reference

ORBIT001-DN651384-18078182

Published date

16 January 2023

Closing date

15 February 2023

Closing time

12pm

Contract start date

1 April 2023

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as per the Tenant Satisfaction Measures Standard. These measures combine data generated from internal management information together with data derived from perception surveys. This combined data will enable customers to effectively scrutinise the performance of their landlord.

Orbit are looking to procure a supplier who will undertake perception surveys on Orbit's behalf. To meet the Regulators sampling requirements we are currently obliged to complete approx. 2,800 surveys annually (2250 rented and 550 shared ownership). For the purposes of this tender, we are asking for costs based on 3000 surveys (to allow for changes in overall stock size).

The chosen supplier will be asked to conduct these surveys as telephone interviews on a rolling quarterly programme commencing 1st April 2023 (750 completed each quarter). The supplier will need to follow the prescribed requirements set out in the Regulators documents.

The contract will be awarded for 2 years with the option to extend for a further 1 year.

Value stated is estimate only.

More information

Links

About the buyer

Contact name

Barbara Hunter

Address

Garden Court, Harry Weston Road
Binley Business Park
Coventry
CV3 2SU
United Kingdom

Telephone

+44 2476438000

Email

group.tenders@orbit.org.uk

Website

http://www.orbit.org.uk