Published date: 1 August 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Research consultancy services - 73210000
Location of contract
England, Wales
Value of contract
£179,961
Procurement reference
PROC.01.0798 SER/1119
Published date
1 August 2023
Closing date
5 May 2023
Closing time
12pm
Contract start date
16 June 2023
Contract end date
31 March 2024
Contract type
Service contract
Procedure type
Call-off from a dynamic purchasing system
A mini-competition or direct purchase from a pre-established dynamic purchasing system.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The overarching objective of BR-MeX is to incentivise wholesale water companies to provide an excellent wholesaler customer experience to business customers and Retailers. Ofwat and MOSL are working collaboratively on commissioning a design and research project to develop and pilot the two primary surveys that will measure performance in this area, namely these are:
1. B-MeX: A survey aiming to seek business customers' feedback on wholesaler performance through a survey based on a specific customer contact with the wholesaler.
2. R-MeX: A survey to seek Retailers' feedback on wholesaler performance.
The primary objective of this project is to design, test and pilot all aspects of the B-MeX and R-MeX surveys in 2023-2024 to ensure the survey methodology is robust for a full-scale shadow run in spring 2024.
Award information
Awarded date
19 May 2023
Contract start date
30 May 2023
Contract end date
31 March 2024
Total value of contract
£179,961
This contract was awarded to 1 supplier.
IFF Research Ltd
Address
St Magnus House
3 Lower Thames St
London
EC3R 6HDReference
Companies House number: 00849983
Value of contract
£179,961
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Address
7 Hill Street
BIRMINGHAM
B54UA
England
Telephone
07584339198 ext 4444
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Closing: 5 May 2023, 12pm
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