Published date: 5 December 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 August 2025, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North East

Value of contract

£228,526.16 to £685,578.47

Procurement reference

Contract for the Provision of Online Consultation Services for NHS North East and North Cumbria ICB

Published date

5 December 2025

Closing date

19 August 2025

Closing time

12pm

Contract start date

1 October 2025

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The contract is awarded for an initial period of 6 months - £228,526.16 exc. VAT

Option to extend for a further 12 months - £457,052.31 exc. VAT

The NHS England National Commercial and Procurement Hub supported NHS North East and North Cumbria ICB to place a new contract for Online Consultation Services.

NHS North East and North Cumbria ICB's requirement is for a Online Consultation and Video Consultation tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP).

A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to eConsult Health Ltd.

Award information

Awarded date

12 September 2025

Contract start date

1 October 2025

Contract end date

31 March 2027

Total value of contract

£685,578.47

This contract was awarded to 1 supplier.

eConsult Health Ltd

Address

13th Floor, 21-24 Millbank Tower,
London,
SW1P 4QP

Reference

Companies House number: 07628675

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Garry Mitchell

Address

Omega House
112 Southampton Road
Eastleigh
SO50 5PB
England

Telephone

07786275627

Email

commercial.procurementhub@nhs.net

Website

https://www.england.nhs.uk/digitaltechnology/digital-primary-care/commercial-procurement-hub/