Published date: 8 October 2021

Last edited date: 3 November 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 9 November 2021, 4pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

B15 2TT

Value of contract

£0

Procurement reference

SC9514/21

Published date

8 October 2021

Closing date

9 November 2021

Closing time

4pm

Contract start date

1 April 2022

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Competitive dialogue (above threshold)

Tenders are invited from pre-qualified suppliers after discussion of requirements and potential solutions.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The University of Birmingham invites tenders for supply of Customer Relationship Management (CRM) software and associated configuration services to support the transformation of the student acquisition process and experience.
The solution will replace several tools and technology used to support student attraction, application, and conversion activities across the entire education portfolio.
At the heart of our ambition lies a desire to take full advantage of the latest marketing and process automation opportunities available within a modern CRM solution while also providing our staff and prospective students an efficient and effective user experience.
Key areas of activity included within the scope of requirements include marketing, campaigns, events, stakeholder engagement, enquiry management, application processing and admissions.
It is envisaged that the University will create an internal product team to work alongside the successful supplier to rollout and continually iterate upon an initial configuration of a solution that has the potential to become an institution wide CRM platform.
We would therefore welcome the opportunity for potential suppliers to engage with us to refine these requirements through competitive dialogue.

More information

Links

Additional text

All main correspondence should go via the University's In-Tend website. Your tender documents and information must be submitted via In-Tend by the date and time specified; www.in-tendhost.com/universityofbirmingham.
All requests for information will be by on-line questionnaires which are pre-loaded onto the In-Tend system.
If you are requested to submit separate documents please follow the instructions provided on In-Tend ideally in PDF format unless otherwise requested.


Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Michelle Duckett

Address

Edgbaston
Edgbaston
Edgbaston
B15 2TT
United Kingdom

Telephone

0121 414 7004

Email

M.Duckett@bham.ac.uk