Published date: 2 December 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 December 2013, 12am

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

London

Value of contract

£426,166,667

Procurement reference

tfl_scp_000555 Lot 1

Published date

2 December 2020

Closing date

11 December 2013

Closing time

12am

Contract start date

26 September 2016

Contract end date

26 September 2025

Contract type

Service contract

Procedure type

Competitive dialogue (above threshold)

Tenders are invited from pre-qualified suppliers after discussion of requirements and potential solutions.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The contract covers Business operations including IT and other services described below, to support its current road
user charging schemes (including Congestion Charging) and potential future road and infrastructure charging schemes.
LOT 1 - Business Operations. This will include the detailed design, construction, configuration, integration, testing and implementation of a scalable Business Operations IT system(s), on-going continuous operation, and support and maintenance of the system(s) constructed. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators. The Service Provider will provide and operate support
services to include: a contact centre that will manage customer accounts, providing a number of channels for customer communications, charge payment processing, discount processing, event and returns processing, enquiry and complaint handling and financial accounting. These and other related support services will relate to road and infrastructure user charging schemes (including Congestion Charging) and any other relevant charging schemes.

More information

Attachments

Award information

Awarded date

11 December 2013

Contract start date

26 September 2016

Contract end date

26 September 2025

Total value of contract

£426,166,667

This contract was awarded to 1 supplier.

Capita Business Services Limited,

Address

65 Gresham Street, London, EC2V 7NQ

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

5 Endeavour Square,
London
E20 1JN
England

Email

CommercialCoE@TfL.gov.uk