GB-High Wycombe: FOI and compliants handling system

Contract summary

Industry

• System, storage and content management software package - 48780000

Location of contract

South East

Value of contract

£20,320

Procurement reference

BIP248916924

Published date

24 April 2017

Closing date

21 April 2017

Contract start date

18 July 2017

Contract end date

17 July 2020

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

Wycombe District Council is looking for an information request (FOI) and complaint handling system. The purpose of the system is to log, monitor and generate reports on a range of information requests: FOI, EIR DSAR, s29/35 and also complaints, compliments and comments which we receive in a variety of ways; directly via a web form, email and post.
We are also interested in any additional opportunities that a solution may present such as publication of performance against targets and geography area/place, publication of requests and responses (disclosure logs) reporting on risks associated with non-compliance, analysis of trends to support pro-active publication of information and pre-empt complaints. The Council is seeking quotes from contractors who can supply an existing "off the shelf" system, and while we would expect a degree of customisation, we are not looking to develop a bespoke system from scratch

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More information

Links

• https://www.delta-esourcing.com/delta/respondToList.html?noticeId=248916924
• Tender notice
• Please follow this link to view the notice.

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Award information

Awarded date

21 April 2017

Contract start date

18 July 2017

Contract end date

17 July 2020

Total value of contract

£20,320

This contract was awarded to 1 supplier.

Ideagen Plc

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About the buyer

Contact name

Simon Blackett

Address

Queen Victoria Road
High Wycombe
HP11 1BB
UK

Telephone

01494421481

Email

simon_blackett@wycombe.gov.uk