Published date: 15 November 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 April 2018

Contract summary

Industry

  • Call centre - 79512000

  • Operation of an educational centre - 80490000

Location of contract

NP10 8XG

Value of contract

£0

Procurement reference

PU-17-0386 - AWARD

Published date

15 November 2018

Closing date

11 April 2018

Contract start date

18 October 2018

Contract end date

31 December 2021

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This Procurement shall be known as the Public Contact Centre Services (the Services). The Customer intends to appoint a supplier from a framework agreement that will be responsible for the delivery of the Services and provide the Customer with an experienced, industry-led, efficient and scalable contact centre.

Full details of the requirements for the Services are provided in the Specification Document contained in Appendix B (the Call Off Contract), Part 2, Schedule 2 of the ITT.

Tenderers must ensure they understand the processes that must be followed in order to comply with the Procurement procedure. All Tenders must be completed and submitted in accordance with the terms of the ITT.

The Customer is the UK's largest independent producer of official statistics. It is the recognised national statistical institute for the UK and as such the Customer is responsible for collecting and publishing statistics related to the economy, population and society at national, regional and local levels. The Customer also conducts the census in England and Wales every ten years.

The main responsibilities of the Customer are:
o the collection, compilation, analysis and dissemination of a range of key economic, social and demographic statistics about the UK;
o the provision of statistical leadership and methodological advice for the benefit of UK official statistics; and
o representation of the UK internationally as the national statistical institute.

The Customer is also the only government department with the production of statistics as its main role. The Customer operates independent of ministers and instead reports through the UK Statistics Authority to parliament and the devolved administrations of Scotland, Wales and Northern Ireland.

Award information

Awarded date

18 October 2018

Contract start date

18 October 2018

Contract end date

31 December 2021

Total value of contract

£0

This contract was awarded to 1 supplier.

Serco Group

Address

16 Bartley Wood Business Park, Hook, United Kingdom, RG27 9UY

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Anthony Evans

Address

Cardiff Road
Newport
Gwent
NP10 8XG
United Kingdom

Telephone

01329 444723

Email

anthony.evans@ons.gov.uk