Published date: 31 May 2020

This notice was replaced on 23 December 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 23 December 2022)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Laboratory, optical and precision equipments (excl. glasses) - 38000000

Location of contract

KT15 3NB

Value of contract

£0

Procurement reference

tender_231752/858907

Published date

31 May 2020

Closing date

20 February 2020

Contract start date

20 March 2020

Contract end date

30 November 2021

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

2. Requirements
2.1 APHA requires a fully comprehensive service contract for the Equipment. This shall include the following:
- Unlimited Service Support to resolve hardware/software issues, including a maximum 4-hour telephone support response time, and a maximum 48-hour on-site labour response time;
- Unlimited labour, travel time and expenses;
- All spare parts;
- All hardware and software updates;
- One (1) Preventative Maintenance visit per year.

2.2 Service Support and Corrective Maintenance:

i. APHA shall receive Service Support, provided by either telephone or email when required and following the logging of a call with the Contractor during Working Hours.

ii. Prior to a service engineer being despatched to provide Corrective Maintenance on-site, the Contractor may request APHA by telephone to set out the technical problem being encountered in reasonable detail in writing, and / or to run diagnostic software programs. The Contractor shall use Rapid Remote Diagnostics as part of the Service Support.

iii. The Contractor shall continue to work on any defective Equipment covered by this Agreement until it is fully functional. Repair work may be curtailed temporarily whilst additional spares or information is obtained. Under these circumstances, repair work shall recommence on the next Working Day.

2.3 Warranty
2.3.1 Any Repair Parts replaced during the last three (3) months of the term of the Contract will be warranted against further failure for a period of up to 90 days after the expiry or the termination of this Contract.
2.4 Support Agreement Limitations
2.4.1 The agreement does not cover, and the Contractor shall not be liable for, any service made necessary by any of the following:
a) any wilful abuse or misuse of the Equipment;
b) use of the Equipment by a third party not being an employee of the Customer acting in the course of his employment;
c) failure to observe and execute specified operating procedures laid down by the manufacturer including, where appropriate, routine maintenance work, which are the responsibility of the Customer;
d) contamination of the Equipment or any part thereof which is not attributable to Equipment malfunction;
e) any service, repair work or replacement parts required because of changes in set up, or relocation of the Equipment;
f) the use of any software (media) not supplied by the Contractor. It is the responsibility of the Customer to ensure that all added electronic files including software and transport media are virus free. The Contractor shall not be liable for any claims resulting from damage caused by failure to install and maintain adequate virus protection when the Customer allows the use of the Contractor's computers for any other purpose than specified by the Contractor. The Contractor shall not be liable for any claims resulting from damage caused by any adjustments, maintenance to the operating system or software installations performed by the Customer's IT personnel.

More information

Attachments

Links

Additional text

Please note that Defra procurement uses an E-tendering system for Procurement activities. This is currently provided by Bravo Solutions. To access appropriate tendering and contractual documents, please access the E-Tendering portal at https://defra.bravosolution.co.uk";, ensuring that your registration includes "Defra". If you have any problems with this system, please contact Bravo on their telephone helpline number 0800 368 4850 or by emailing them at help@bravosolution.co.uk. "

Award information

Awarded date

20 March 2020

Contract start date

20 March 2020

Contract end date

30 November 2021

Total value of contract

£35,516.88

This contract was awarded to 1 supplier.

FEI UK Ltd

Address

1 Ashley Road, Altrincham, WA14 2DT

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Ajay Tyagi

Address

Defra
London
SW1P 3JR
England

Email

Network.Procurement@defra.gov.uk