Published date: 25 June 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 May 2024, 12pm

Contract summary

Industry

  • Services furnished by business, professional and specialist organisations - 98110000

Location of contract

E14 4PU

Value of contract

£0 to £97,500

Procurement reference

CF-2443400D0O000000rwimUAA

Published date

25 June 2024

Closing date

1 May 2024

Closing time

12pm

Contract start date

3 June 2024

Contract end date

19 July 2024

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Our Contact Division (Single Service Centre - SSC) within National Operations, provides rapid and scalable contact services across a range of channels (e.g., digital and telephony) to enable contact tracing, advice, and guidance, booking and ordering, compliance with regulations, routing to partners, and disease notification.

The current operating model was developed at a time of national crisis and as we continue to deliver on our goals and strategic priorities our operating model needs to evolve to support these. This review will align and create a vision to outline how we will prepare, respond, and build a redesigned operating model within contact centres and across the division, underpinning the UKHSA strategic plan, as well as outlining the approach to drive change to improve the way we operate.

More information

Attachments

Award information

Awarded date

31 May 2024

Contract start date

3 June 2024

Contract end date

19 July 2024

Total value of contract

£97,500

This contract was awarded to 1 supplier.

KPMG LLP

Address

15 Canada Square E14 5GL

Reference

None

Supplier is SME?

No

About the buyer

Contact name

UKHSA Procurement Team

Address

UKHSA
London
E14 4PU
United Kingdom

Email

procurementnotices@ukhsa.gov.uk