Published date: 6 October 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 January 2022, 5pm

Contract summary

Industry

  • Market research services - 79310000

Location of contract

West Midlands, London

Value of contract

£30,000 to £99,000

Procurement reference

PROC.01.0725

Published date

6 October 2022

Closing date

20 January 2022

Closing time

5pm

Contract start date

31 January 2022

Contract end date

31 July 2023

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Ofwat is commissioning a Contract for public opinion surveys. We expect the Contract to be used to deliver the following:

• Survey One on environment, including storm overflows (causing sewage in rivers)

There has been recent coverage on, and public concern about, the release of sewage into rivers by wastewater companies. This survey is to understand people's levels of awareness, concern, and trust in relation to the release of sewage into rivers. It should also cover wider environmental questions that relate to river quality - such as wet wipes and microplastics. The survey will be used to monitor changing views and preferences over time.

Timeframe:
We expect the first wave of this survey to be run and reported on between January-March 2022. We expect this survey will be repeated in 2022 and/or 2023.

• Survey Two on value for money / cost of living

Many customers are likely to face increased financial pressures over the next year. Costs of living are expected to rise - with rising energy bills, an increase to national insurance, and a rise in inflation.

Water bills are also expected to rise for many customers. We are looking to monitor perceptions of water company bills over time.

The research should include questions on awareness of current cost of water and other utility bills, whether water and utility bills are seen to offer value for money, understanding of what water bills include (and whether perceptions on value for money changes when information is provided on this), and trust in companies.

Timeframe:
We expect the first wave of this survey to be run and reported on between January-March 2022, and to be repeated in 2022 and/or 2023.

• Other surveys

We expect to use the Contract to commission other surveys of interest to Ofwat. Some of these surveys may be emerging issues that are specific to a particular location (for example, if there is particular flooding or water shortages in a particular part of England and Wales). We may also seek to commission surveys at fairly short notice.

Apply using MyTenders e-procurement portal. Suppliers invited from Crown Commercial Service DPS Agreement (RM6018) Framework.

Award information

Awarded date

4 February 2022

Contract start date

11 February 2022

Contract end date

7 August 2023

Total value of contract

£99,000

This contract was awarded to 1 supplier.

Savanta Group Ltd

Address

The Woolyard
54 Bermondsey Street
London SE1 3UD

Reference

Companies House number: SC281352

Value of contract

£99,000

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

The Contract length is 18 months, with the option of a further 6-months extension. Surveys can be commissioned at any point during the Contract.

The timing of the first two surveys are set out above.

The maximum value for this Contract is £99,000 excl VAT. This value is expected to be spread over the Contract period.

It is expected that the first two surveys will have a combined cost of up to £30,000 excl VAT. This spend is expected January - March 2022.

About the buyer

Contact name

Lena Cluxton

Address

Centre City Tower
7 Hill Street
Birmingham
B5 4UA
England

Telephone

0121 644 7534

Email

mailbox@ofwat.gov.uk