Published date: 25 October 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 July 2021, 12pm

Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

E1W 1YW

Value of contract

£940,000

Procurement reference

Customer Experience Tracker 2021(1)

Published date

25 October 2021

Closing date

28 July 2021

Closing time

12pm

Contract start date

8 October 2021

Contract end date

29 March 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchmarks at national and regional level to support and shape services to meet customer needs. It will help to understand what works and to inform investment decisions to maintain and improve customer services over time. The CET will build on Highview the current survey for measuring customer experience and eventually replace it.

More information

Attachments

Links

Additional text

Name of Framework

CCS RM6018

Award information

Awarded date

28 July 2021

Contract start date

8 October 2021

Contract end date

29 March 2024

Total value of contract

£940,000

This contract was awarded to 1 supplier.

Market & Opinion Research International Limited (trading as

Address

3 Thomas More Square, London, E1W 1YW

Reference

No reference - other

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Highways England Ltd
Bridge House, 1 Walnut Tree Close
Guildford
GU14LZ
England

Email

transparencySGRM@highwaysengland.co.uk