Published date: 1 October 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 2 August 2018

Contract summary

Industry

  • Reception services - 79992000

Location of contract

South West

Value of contract

£400,000

Procurement reference

SG/UoP/LibraryServices/036/018

Published date

1 October 2018

Closing date

2 August 2018

Contract start date

1 September 2018

Contract end date

31 August 2023

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Library and Digital Support (LDS) is responsible for library, information management, and IT open access services, and works closely with Technology & Information Services to deliver information services.

The Customer Experience Team (CET) are based in the Charles Seale-Hayne Library and are responsible for the delivery of a comprehensive 24/7/365 Library and IT enquiry service.

Out of hours provision includes first line assistance and advice to customers, recording information using call management software (Sunrise ITSM). Phone calls to the University's IT Service Desk are also redirected to the library for resolution or referral. The services currently being tendered are to cover the period 20:00 to 08:00 per day: Bidders should note that during term time (x37 weeks) Library staff are on duty until 00:00, and from 06:00 - with the core outsourced provision 'sole working' from 00:00 to 06:00. During vacations (15 weeks) the whole working period is 'sole working'.

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More information

Previous notice about this procurement

Out of Hours Library Service

  • Opportunity
  • Published 5 July 2018

Award information

Awarded date

21 August 2018

Contract start date

1 September 2018

Contract end date

31 August 2023

Total value of contract

£330,000

This contract was awarded to 1 supplier.

Reassurance Resource Management Ltd

Address

Ground Floor
Bishops Court
17a The Broadway
Old Hatfield
AL9 5HZ

Reference

Companies House number: 8747439

Value of contract

£0

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Drake Circus
PLYMOUTH
PL48AA
England

Telephone

01752 582057

Email

procurement@plymouth.ac.uk