Published date: 27 November 2020

Last edited date: 8 April 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 10 February 2020, 12pm

Contract summary

Industry

  • Telephone network equipment - 32429000

Location of contract

United Kingdom

Value of contract

£29,742,010 to £42,945,026

Procurement reference

SR262311167 (Lot 1)

Published date

27 November 2020

Closing date

10 February 2020

Closing time

12pm

Contract start date

1 September 2020

Contract end date

3 October 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Provision of a contact centre core telephony platform and systems integrator services to integrate various contact centre technologies.

08/04/2024 - Admin amendment to correct awarded contract value to include in scope extensions. Initial publication only included the "initial term".

More information

Previous notice about this procurement

Customer Engagement Programme - Telephony Services

  • Opportunity
  • Published 17 December 2019, last edited 29 January 2020

Attachments

Award information

Awarded date

20 May 2020

Contract start date

1 September 2020

Contract end date

3 October 2027

Total value of contract

£42,945,026

This contract was awarded to 1 supplier.

Capgemini Uk Plc

Address

10 Henderson Road Longman Estate
IV1 1AU
GB

Reference

Companies House number: 00943935

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

100 Parliament Street
London
SW1A 2BQ
England

Email

it-customer-engagement@hmrc.gov.uk