Published date: 1 August 2019
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telecommunications network - 32412100
Location of contract
North East
Value of contract
£1,700,000
Procurement reference
06460
Published date
1 August 2019
Closing date
9 July 2019
Contract start date
1 September 2019
Contract end date
31 August 2026
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Newcastle City Council and Your Homes Newcastle (YHN) are looking to modernise its current provision of telephony within the Contact Centre and back office. The solution must be scalable and capable of handling approximately 2,000,000 inbound contact centre calls, 900,000 corporate calls outgoing calls and support 130 colleagues.
The solution must be future proof and capable of supporting agile and mobile working. The Council require a on-premise enterprise solution.
This procurement exercise is a call off agreement from the CCS Network Services Framework (RM 1045) Lot 5. Only organisations on the approved list will be considered for this opportunity.
The initial contract length is for 60 months with 2 x 12 month options to extend.
Award information
Awarded date
16 July 2019
Contract start date
1 September 2019
Contract end date
31 August 2026
Total value of contract
£2,200,000
This contract was awarded to 1 supplier.
4NET TECHNOLOGIES LTD
Address
3 Scholar Green Road, Stretford
MANCHESTER
LANCASHIRE
M32 0TR
GBReference
Companies House number: 05448638
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Aaron Rush
Address
Civic Centre
NEWCASTLE-UPON-TYNE
NE1 8QH
England
Telephone
0191 211 5871
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Closing: 9 July 2019
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