Cisco Smartnet Requirement

Contract summary

Industry

• Software package and information systems - 48000000

Location of contract

SA1 8AN

Value of contract

£97,779.18

Procurement reference

K280021245

Published date

14 January 2021

Closing date

15 December 2020

Closing time

12pm

Contract start date

31 December 2020

Contract end date

30 December 2023

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

DVSA requires a support contract for our current Cisco hardware and software, which is currently installed on each Cisco Network device. DVSA use Cisco networking technology within a number of DVSA sites to provide network connectivity for system access and printing.
DVSA are looking to purchase Cisco Smartnet which is direct support from Cisco. In previous years DVSA have purchased support from a Cisco partner where support was provided by a third party who would liaise with Cisco on our behalf. The Cisco Smartnet offering will give our network engineers the opportunity to log calls directly with Cisco and receive 1st , 2nd and 3rd line support directly rather than have the option of partner shared support. The Smartnet offering will give guaranteed cisco replacement parts. There will be direct access to any security patches or bug fixes through Cisco. They will also support DVSA in applying these patches if we encounter any problems.

This was advertised on framework RM6068 Technology Products and Associated Services - Lot 1.

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Award information

Awarded date

21 December 2020

Contract start date

31 December 2020

Contract end date

30 December 2023

Total value of contract

£97,779.18

This contract was awarded to 1 supplier.

COMPUTACENTER (UK) LIMITED

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About the buyer

Contact name

Amy Edwards

Address

The Elipse
Padley Road
Swansea
SA1 8AN
Wales

Telephone

07971622149

Email

amy.edwards@dvsa.gov.uk