Published date: 20 May 2015
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
Yorkshire and the Humber
Value of contract
£90,000
Procurement reference
CA0074
Published date
20 May 2015
Closing date
8 June 2015
Contract start date
18 September 2015
Contract end date
17 September 2018
Contract type
Not applicable
Procedure type
Not applicable
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
West Yorkshire Combined Authority (WYCA) is responsible for the MetroLine contact centre. The contact centre provides public transport information over the phone, by email, social media and is currently undertaking a 6 month trial of live chat. WYCA is looking for an easy to use live chat solution, the aim to support customers using website www.wymetro.com.
Applicants should go to https://in-tendhost.co.uk/westyorkshireca/aspx/Home hover on 'Tenders' the select 'Current' and 'View Details'.
There is a registration process to complete after which applicants can access the documents.
The deadline for receipt of tenders is Monday 8th June 10:00am.
About the buyer
Contact name
Christopher Brooks
Address
West Yorkshire Combined Authority,
Wellington House, 40-50, Wellington Street,
Leeds
LS1 2DE
England
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Closing: 8 June 2015
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