Published date: 22 January 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 October 2019

Contract summary

Industry

  • Recruitment services - 79600000

Location of contract

Any region

Value of contract

£33,123

Procurement reference

tender_224831/829495

Published date

22 January 2020

Closing date

11 October 2019

Contract start date

14 October 2019

Contract end date

31 December 2019

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The role holder will be responsible for providing day-to-day leadership of the enhanced Operations Centre capability, proactively managing issues, risks and liaising with workstream leads to challenge and enhance mitigating actions. This role will provide a fantastic opportunity to work across a large and complex portfolio, overseeing the production and quality of situation reports to senior stakeholders and supporting decision-making at the highest level with clear recommendations.
Key responsibilities and tasks include:
- Providing overall 'command and control' of the resolution of issues to ensure the continuity of product supply
- Responding to requirements identified within the Operation C3 Centre in relation to the Operations Centre operation, ensuring prompt issue resolution
- Supporting the Operations Centre capability leads to ensure that they can deliver the required outputs from their functions
- Identifying and addressing threats to the effective operation of the Operations Centre. Monitoring and ensuring the quality of outputs which will be escalated to the Operations C3 Centre
- Effectively managing Operations Centre risks and interdependencies by thorough management of the risk and issues register. Providing productive challenge to work stream leads to ensure reported risks have appropriate mitigations in place
- Facilitating prompt decision-making as required, based on urgent recommendations to enable effective case resolution
- Reviewing and approving reports for public release

More information

Attachments

Award information

Awarded date

11 October 2019

Contract start date

14 October 2019

Contract end date

31 December 2019

Total value of contract

£33,123

This contract was awarded to 1 supplier.

Harvey Nash

Address

Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY

Reference

Companies House number: 03320790

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Quarry House, Quarry Hill
Leeds
LS2 7UE
England

Email

sam.richman@dhsc.gov.uk