Published date: 14 July 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 January 2025, 5pm

Contract summary

Industry

  • Information technology services - 72222300

Location of contract

SW1H 9NA

Value of contract

£8,200,000 to £12,300,000

Procurement reference

tender_473832/1499178

Published date

14 July 2025

Closing date

11 January 2025

Closing time

5pm

Contract start date

12 June 2025

Contract end date

11 June 2027

Contract type

Works

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Tackling fraud and error and dealing with consequential debt remains a key priority for the
Department and a major area of focus for Government and the National Audit Office. Within
Universal Credit (UC), the rate of fraud and error overpayments has risen significantly due to
several factors. Targeted Case Review (TCR) was introduced as an initiative to detect
incorrectness, put it right and continue to learn to help prevent further overpayments.
DWP require a team to continue iterating the end-to-end Digital service to help deliver the
outcomes for TCR. This is currently a live digital service being used across both internal and
Teleperformance agents. This service has been iterated to carry out full reviews of each
element but has not been fully rolled out across all sites. This contract intends to enhance this
service with further iterations to the end-to-end digital solution.

More information

Attachments

Award information

Awarded date

12 June 2025

Contract start date

12 June 2025

Contract end date

11 June 2027

Total value of contract

£8,200,000

This contract was awarded to 1 supplier.

Deloitte LLP

Address

1 New Street Square, London, EC4A 3HQ

Reference

Companies House number: OC303675

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Caxton House, Tothill St
London
SW1H 9NA
England

Email

cddigital.ucwa@DWP.GOV.UK