Published date: 15 March 2018
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Research and development services and related consultancy services - 73000000
Location of contract
London
Value of contract
£1,300,346
Procurement reference
1415CTS07a
Published date
15 March 2018
Closing date
9 March 2015
Contract start date
31 March 2015
Contract end date
30 April 2018
Contract type
Not applicable
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The Customer Survey, which is being redesigned for 2015-18, allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's performance against a number of key customer experience measures and allow us to track changes in them over time.
More information
Additional text
-
This is an amendment to the existing HM Revenue & Customs Customer Survey 2015-18 contract, ref 1415CTS07, to include an additional Address Based Online Survey trial taking the total cost of the contract from £1.2 to £1.3 million.
Award information
Awarded date
20 March 2015
Contract start date
31 March 2015
Contract end date
31 March 2015
Total value of contract
£1,202,094
This contract was awarded to 1 supplier.
TNS-BMRB
Address
6 More London Place
London
SE1 2QYReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
HM Revenue & Customs Customer Survey 2015-18
Address
Albert Bridge House
1 Bridge St
Manchester
M60 9AF
England
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Closing: 9 March 2015
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