Published date: 6 September 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 4 October 2019

Contract summary

Industry

  • Auditing services - 79212000

  • Statutory audit services - 79212300

Location of contract

Any region, Scotland, Wales, Northern Ireland

Value of contract

£120,000

Procurement reference

tender_206310/796085

Published date

6 September 2019

Closing date

4 October 2019

Contract start date

1 November 2019

Contract end date

31 October 2024

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The customer complaints process for The National Lottery Community Fund involves a three stage process. Stages 1 and 2 of the process are internal reviews and stage 3 is an independent review. Beyond the independent review the customer may approach the Parliamentary and Health Service Ombudsman (PHSO).

The service being procured is for the independent stage. Six other lottery distributors are also signed up to this process and would be signatories to the contract. The additional distributors are Arts Council England, Arts Council Wales, British Film Institute, The National Lottery Heritage Fund, Sport England and UK Sport. The Lottery Forum have asked that this procurement occurs.

The service required is for an independent complaints reviewer to consider and provide an expert view on the complaint submitted. This would be to review whether the relevant distributor followed process, whether the processes were fair and if the distributor has acted in a discriminatory manner.

More information

Links

About the buyer

Address

1 Plough Place
London
EC4A 1DE
England

Telephone

+44 1213457653

Email

procurement@tnlcommunityfund.org.uk

Website

https://www.tnlcommunityfund.org.uk/about/customer-service/supplier-zone