Published date: 3 January 2024
Closed early engagement
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
West Midlands
Procurement reference
WOLVCITY001-DN705498-39066917
Published date
3 January 2024
Closing date
17 April 2024
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Wolverhampton City Council (WCC) would like to engage with the market in relation to an Information Technology Service Management Solution (ITSM).
WCC are currently using an ITSM solution that was first installed 4 years ago based on requirements at the time. In the intervening period the solution has been adapted to meet changing requirements and it is now time to re-assess if, with new technologies such as AI, it is timely to investigate what new solutions are available.
Any new solution should ideally be available as an "off the shelf" product to enable a speedy implementation but have the flexibility to be amended/configured to meet specific requirements later. The new solution should allow for any changes/configuration to be easily actioned by Council personnel.
If your organisation would like to participate in this Request For Information (RFI) then please follow the link below to the Council's procurement portal, complete and submit the questionnaire in the RFI document.
https://procontract.due-north.com/Advert?advertId=a9d7f44c-50aa-ee11-8127-005056b64545&p=cdcfff6b-8cbd-e611-8118-000c29c9ba21
About the buyer
Contact name
Barry Greenwood
Address
Civic Centre
St Peters Square
Wolverhampton
WV1 1RL
United Kingdom
barry.greenwood@wolverhampton.gov.uk
Website
Share this notice
Closing date: 17 April 2024
All content is available under the
