Published date: 5 January 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 October 2021, 11am

Contract summary

Industry

  • Call centre - 79512000

Location of contract

SA99 1BD

Value of contract

£1,286,014.80

Procurement reference

tender_284132/1023132

Published date

5 January 2022

Closing date

20 October 2021

Closing time

11am

Contract start date

10 December 2021

Contract end date

9 December 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice.

More information

Attachments

Award information

Awarded date

10 December 2021

Contract start date

10 December 2021

Contract end date

9 December 2024

Total value of contract

£1,286,014.80

This contract was awarded to 1 supplier.

go-centric Ltd

Address

St Paul's House, 23 Park Square, Leeds, England, LS1 2ND

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Berkeley House, Croydon Street
Bristol
BS5 0DA
England

Email

commercialenquiries@dvsa.gov.uk