Published date: 13 January 2020

Last edited date: 7 April 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 8 April 2020

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

SA31 3BB

Value of contract

£0

Procurement reference

RA277289

Published date

13 January 2020

Closing date

8 April 2020

Contract start date

8 April 2020

Contract end date

8 April 2020

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Hywel Dda University Health Board is offering a tender opportunity for suppliers to bid for the provision of the Licences, Maintenance & Support for the following products:

Lilie Sexual Health Management System - Support & Maintenance
Annual Support: 25 Lilie Concurrent User Licences
Lilie Contraceptive & Reproductive Heath Module
Lilie SMS Text Messaging Module
HL7 Lab Interface (or HL7 Order Comms)
Lilie Prescribing Module

Helpdesk availability for telephone support required: Monday to Friday 8am to 5pm. If available, please also submit quote for Monday to Friday 8am - 8pm and Saturday 9am - 12 Midday. Email support also required.

Fault Category Response Time Fault Updates Resolution Time
Category 1 (Major 1) 30 minutes of a Support Hour Every 1 Support Hour 1 Day
Category 2 (Minor) 30 minutes of a Support Hour Every 2 Support Hour 2 Day
Category 3 (Minor) 30 minutes of a Support Hour Every 1 Day 5 Working Days
Category 4 (Minor) 2 Support Hour Weekly 10 Working Days
Category 5 (Minor) 3 Support Hour Fortnightly 30 Working Days

Category 1: Hardware fault, communications fault, disk space or power faults. Database and software faults.

Category 2: Cat 2 Modules or Internal reports not working and no work around available for one or more users.

Category 3: Cat 3 Modules or Internal reports not working and no work around available for one or more users

Category 4: Help with applications, training needs, further, non-urgent configuration to all modules.

Category 5: Ad Hoc Reports (Crystal)


Please upload your bid and supporting documents via the Multiquote system.

The tender will close @ 10:00 on 27/01/2019. No bids will be accepted after this time.
- To access this competition: login to https://suppliers.multiquote.com and view the opportunity RA277289. Not registered on MultiQuote - visit https://suppliers.multiquote.com then register and quote RA277289 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

About the buyer

Contact name

Raj Khan

Address

Corporate Offices, Ystwyth Building
Hafan Derwen
Carmarthen
SA31 3BB
England

Telephone

0151 482 9230

Email

support@multiquote.com

Website

https://suppliers.multiquote.com