Published date: 10 May 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 3 June 2024, 1pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • Inventory management software package - 48430000

  • Database and operating software package - 48600000

    • Operating systems - 48620000

Location of contract

NN8 6GS

Value of contract

£600,000

Procurement reference

20240510123809-105822

Published date

10 May 2024

Closing date

3 June 2024

Closing time

1pm

Contract start date

6 August 2024

Contract end date

5 June 2028

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers.

The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire.
The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120.

The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

More information

Links

About the buyer

Contact name

Claire Fox

Address

Darby House, Darby Close, Park Farm Industrial Estate
Wellingborough
NN8 6GS
ENG

Telephone

07557778742

Email

claire.fox@northants.police.uk