Published date: 8 August 2016

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 February 2016

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North West

Value of contract

£1,273,000

Procurement reference

SLAKE001-DN61331-83963296

Published date

8 August 2016

Closing date

3 February 2016

Contract start date

1 July 2016

Contract end date

30 June 2028

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This is a joint procurement exercise between South Lakeland Council and Eden District Council for software and services that will enable both Councils to deliver the requirements of their customer contract strategy. Both council are seeking to procure a comprehensive solution to integrate a range of back office systems with its website and Customer Relationship Management (CRM) system. The scope of work will include replacing the Development Control, Building Control and Land Charges systems; replacing the Web Content Management System and delivering a web site that is fully integrated with the CRM/ citizen portal solution where transactions are recorded; replacing the CRM system with a solution that is integrated into the transactional web site and citizen portal solution, recording and displaying all customer transactions, integrating with the Environmental Health System with an ability to send data so that the work can be progressed by service teams involved in mobile working; integrating with the Revenues and Benefits System to enable online citizens to access council tax bills and other council forms; integrating with the document management system; integrating with payment systems at the two Councils; and the solution will be agile and flexible to enable the rapid migration of services and processes into the new solution as reviews of other service areas are undertaken. The solution will facilitate the Councils to become more efficient by having digitally enabled services available online which makes it easier for customers to do business with the Councils. Bidders should note that although the two Councils have both confirmed outline approval for the project, any award of the contracts following this procurement exercise are subject to final approval by each of the Councils, which may not be possible if the indicative contract value is exceeded.

More information

Links

Award information

Awarded date

30 June 2016

Contract start date

1 July 2016

Contract end date

30 June 2028

Total value of contract

£1,273,000

This contract was awarded to 1 supplier.

Meritec Limited

Address

BD23 2UE

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Karen Crump

Address

South Lakeland House
Lowther Street
Kendal
LA9 4DQ
UK

Telephone

+44 1539793145

Email

karen.crump@southlakeland.gov.uk

Website

http://www.southlakeland.gov.uk/