Published date: 3 October 2022

Last edited date: 3 October 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 May 2022, 10am

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

RG1 2LU

Value of contract

£1,450,000 to £3,000,000

Procurement reference

IT-278-1237-RBC 00001237 - AWARD

Published date

3 October 2022

Closing date

9 May 2022

Closing time

10am

Contract start date

1 November 2022

Contract end date

31 March 2029

Contract type

Supply contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution - this lot covers case, document workflow and task management; Lot 2 - Customer platform - this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 - Joint lot covering both requirements. For full requirements, refer to the tender documentation. The estimated value of the Contract is: £3m (implementation and annual license costs (Lot 1 - Estimated value £1,450,000; Lot 2 - Estimated value £1,540,000, Lot 3 - Estimated value £3,000,000. The contract duration is: 4 years following implementation, subject to satisfactory performance. The term of the contract may be extended for 2 periods of 1 year; each period is subject to satisfactory performance, continued funding being available and mutual agreement between the parties. Implementation should be completed by e/o March 2023.

Suppliers that would like to take part in this process are invited to 'Express Interest' upon which they will be given access to the full documentation delivered through this portal. Documents can be accessed from the 'My Tenders' area of this website by selecting the 'View Details' button for the project.

Expressions of interest will only be accepted until 9th May 2022 at 10am.

Any questions relating to this opportunity should be made via the correspondence link on this portal.

Award information

Awarded date

3 October 2022

Contract start date

1 November 2022

Contract end date

31 March 2029

Total value of contract

£2,035,909.93

This contract was awarded to 1 supplier.

Arcus Global Ltd

Address

Future Business Centre, Kings Hedges Road, Cambridge, Cambridgeshire, United Kingdom, CB4 2HY

Reference

None

About the buyer

Contact name

Emily Chomicz

Address

Bridge Street
Reading
Berkshire
RG1 2LU
United Kingdom

Telephone

01189373232

Email

Emily.chomicz@reading.gov.uk