Published date: 30 November 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 September 2018

Contract summary

Industry

  • Customer services - 79342300

Location of contract

London

Value of contract

£2,500,000

Procurement reference

TfL 91640 - Call Off Five

Published date

30 November 2018

Closing date

25 September 2018

Contract start date

8 October 2018

Contract end date

3 November 2022

Contract type

Service contract

Procedure type

Negotiated procedure without prior publication (above threshold)

The opportunity was not advertised, because for example only one supplier is capable of delivering the requirement, or due to extreme urgency brought about by unforeseen events.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This covers written responses to Oyster ticketing and application queries (rather than telephony help desk services).

More information

Attachments

Award information

Awarded date

25 September 2018

Contract start date

8 October 2018

Contract end date

3 November 2022

Total value of contract

£2,500,000

This contract was awarded to 1 supplier.

Journeycall Limited,

Address

3 James Chalmers Road, Arbroath Enterprise Park. Kirkton Industrial Estate, Arbroath, DD11 3RQ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

55 Broadway,
London
SW1H 0BD
England

Email

CommercialCoE@TfL.gov.uk