Published date: 16 August 2019

Last edited date: 16 August 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 August 2019

Contract summary

Industry

  • Benefit services - 75310000

  • Placement services of personnel - 79610000

  • Placement services of office-support personnel - 79612000

    • Supply services of personnel including temporary staff - 79620000

    • Supply services of office personnel - 79621000

    • Personnel and payroll services - 79631000

Location of contract

NR2 1NH

Value of contract

£0 to £562,500

Procurement reference

NRW/REV/9836/S

Published date

16 August 2019

Closing date

21 August 2019

Contract start date

1 October 2019

Contract end date

30 September 2020

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Norwich City Council requires a single supplier to provide remote processing resource for the completion of Housing Benefit, Council Tax Support and Council tax processes using the Northgate Revenues & Benefits Platform and the Civica document management system.

Due to fluctuating demands on the revenues and benefits service and the awards of funds for specific Government initiatives, it is not always possible to manage within an existing establishment. These can be short term funded requirements so there is a need for remote resource on an ad-hoc basis to deliver the required level of service.

The requirement for remote processing resources will fluctuate depending on both the need and the council's internal organisational authorisation procedures, therefore expenditure cannot be guaranteed over the term of the contract.

Processing will be for Housing Benefit, Council Tax Reduction and Council tax processes for residents of Norwich City Council only.

It is expected that this service will result in the following benefits for the council:

•Cost savings through lower processing resource rates, utilising the correct level of resource to match the requirements at the correct time
•Meeting demands from central government, by prompt increase in resource when required

The contract term is for an initial one year from 01 October 2019 to 30 September 2020 with options to extend on an annual basis until 30 September 2024.

More information

Links

Additional text

Please download tender documents and upload completed tenders using the link:
https://in-tendhost.co.uk/norwich/aspx/Home

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Charlotte Spragg

Address

City Hall
St Peters Street
Norwich
NR2 1NH
United Kingdom

Telephone

01603 212412

Email

charlottespragg@norwich.gov.uk

Website

http://www.norwich.gov.uk/YourCouncil/Finance/Pages/Procurement.aspx