Published date: 1 November 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 2 December 2024, 12pm

Contract summary

Industry

  • Industry specific software package - 48100000

  • Transaction-processing software package - 48217000

  • Administration software package - 48219300

    • Contact management software package - 48333000

    • Customer Relation Management software package - 48445000

    • Industry specific software development services - 72212100

    • Platform interconnectivity software development services - 72212211

    • Customer Relation Management software development services - 72212445

Location of contract

NR7 0WF

Value of contract

£0 to £1,250,000

Procurement reference

IT-501-902-2547-PPT-R

Published date

1 November 2024

Closing date

2 December 2024

Closing time

12pm

Contract start date

30 April 2025

Contract end date

29 April 2032

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them.

East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.

More information

Links

Additional text

The tender documentation is free to access on the following link.

https://in-tendhost.co.uk/eastsuffolk

Delivery Notes

The contract period will be between April 2025 and April 2030 (5 years) with additional optional extensions of 2 years (5+1+1 in total).

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Amy Moye

Address

Peachman Way,
Norwich,
Norfolk,
NR7 0WF
United Kingdom

Telephone

+44 1502523507

Email

amy.moye@eastsuffolk.gov.uk

Website

https://www.southnorfolkandbroadland.gov.uk