Published date: 15 January 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 February 2016

Contract summary

Industry

  • Administration, defence and social security services - 75000000

Location of contract

Any region

Value of contract

£800,000

Procurement reference

SB Procurement

Published date

15 January 2016

Closing date

16 February 2016

Contract start date

21 April 2016

Contract end date

31 December 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The key objective for this procurement is to have a confidential Inquiry Information Line, procured via a fair and transparent process, that will provide the required services that include, but will not be limited to the following:

Handling calls from members of the public, including liaison for booking people on to the Truth Project private sessions.
Identifying information that may need to be escalated or referred due to safeguarding concerns, and making those referrals to those such as the police.
Collating information to disclose to the Inquiry in relation to calls and cases.
Providing monthly Management Information Reports to the Inquiry highlighting the progress/changes made, numbers of calls received and trends in call subjects.
Providing emergency counselling support for victims and survivors traumatised by publicity surrounding the Inquiry or as a result of disclosing their details to the Inquiry Information Line.
Providing a call-back service to individuals identified by the Contractor and/or the Inquiry.

More information

Attachments

Additional text

This procurement will be managed electronically via the Crown Commercial Service's eSourcing Suite. To participate in this procurement, participants must first be registered on the eSourcing Suite.

If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Full instructions for registration and use of the system can be found at

https://ccs.cabinetoffice.gov.uk/i-am-supplier/respond-tender

Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing seema.banerjee@iicsa.org.uk.

Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered supplier; and the name and contact details for the registered individual sending the email. The eMail will be processed and then the buyer will enable the supplier to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done.

For technical assistance on use of the eSourcing Suite please contact Crown Commercial Service Helpdesk : Freephone: 0345 010 3503

About the buyer

Address

PO Box 72289, London, PO Box 72289, London, SW1P 9LF
London
SW1P 9LF
England

Email

seema.banerjee@iicsa.org.uk