Published date: 4 March 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 4 April 2022, 10am

Contract summary

Industry

  • Telecommunications services - 64200000

Location of contract

North West

Value of contract

£1

Procurement reference

BIP672816888

Published date

4 March 2022

Closing date

4 April 2022

Closing time

10am

Contract start date

16 May 2022

Contract end date

31 October 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Southway's current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal.

The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway's Office 365 platform which is licensed on Microsoft 365 E3.

The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost.

The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022.

NOTE: Value of the Procurement is unknown at this stage.

More information

Links

About the buyer

Contact name

Chris Shaw

Address

Southern Gate
729 Princess Road
Didsbury
M20 2LT
UK

Telephone

+447722067596

Email

chris.shaw@shawc.co.uk