Published date: 12 June 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 10 July 2017

Contract summary

Industry

  • Customer services - 79342300

Location of contract

East of England

Value of contract

£100,000 to £500,000

Procurement reference

BIP262611124

Published date

12 June 2017

Closing date

10 July 2017

Contract start date

1 September 2017

Contract end date

31 August 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Thurrock Council has a housing stock of approximately 10,000 dwellings. The Council regularly consults with tenants to gain valuable feedback regarding repairs, work completed on the Transforming Homes Programme, leasehold services, general tenant satisfaction and satisfaction with the sign up process for new tenancies. This valuable feedback allows us to assess the performance of both Contractors and internal teams within the housing service.

Thurrock Council is seeking to appoint a single, suitably qualified and experienced Service Provider, who has experience with carrying out telephone surveys for Housing related services.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Procurement Services

Address

Procurement Services, Civic Offices
New Road
Thurrock
RM17 6SL
UK

Telephone

+441375652207

Email

Procurement@thurrock.gov.uk