Published date: 30 March 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 December 2021, 9am

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

G2 7JD

Value of contract

£800,000

Procurement reference

2021-TR-0178

Published date

30 March 2022

Closing date

30 December 2021

Closing time

9am

Contract start date

1 January 2022

Contract end date

31 December 2025

Contract type

Service contract

Procedure type

Other: Non Competitive Action

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

1800 users across Operations, Repayments and CRU across all SLC locations use OPX. The workflow management system is used to provide over 120 workflows queues using skill-based routing to deliver work automatically to the appropriate directorate and individual teams based on expertise required to complete the work. This allows Assessors to process student applications as either complete, requiring more information, or transfer to another team. Information is captured on each student application status and provides a suite of Management Information used to monitor performance of work in progress and adherence to customer SLAs. This tool is also used as a workforce management tool that allows managers to monitor performance of individuals.

Award information

Awarded date

7 March 2022

Contract start date

1 January 2022

Contract end date

31 December 2025

Total value of contract

£800,000

This contract was awarded to 1 supplier.

Corporate Modelling Services

Address

5 RIVERMEAD CLOSE
TEDDINGTON
TW11 9NL
United Kingdom

Reference

No reference - other

Value of contract

£800,000

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Natalie Taggart

Address

100 Bothwell Street
GLASGOW
G27JD
Scotland

Telephone

0141 306 2000

Email

Natalie_Taggart@slc.co.uk