Published date: 29 March 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 24 April 2017

Contract summary

Industry

  • Project management consultancy services - 72224000

  • Provision of services to the community - 75200000

  • Community health services - 85323000

    • Other community, social and personal services - 98000000

    • Physical well-being services - 98330000

Location of contract

B4 7WB

Value of contract

£0

Procurement reference

QU064

Published date

29 March 2017

Closing date

24 April 2017

Contract start date

22 May 2017

Contract end date

28 February 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Birmingham City Council is in the process of developing a "community cohesion" strategy. This is being led by the City Council Deputy Chief Executive. Cohesion is a significant agenda for local government and in Birmingham with over 20 different first languages being spoken, over a 1/3 of the population being non-white, and a rich diversity of cultures and ethnicities, creating communities that engage, interact, feel safe and value their social space is important.

It focuses on providing wellbeing services to the most vulnerable, deprived and under-represented sections of the community. It sees "well-being" in its widest sense and strongly adheres to the principles of the 5 ways to well-being as well as working on an emerging programme of 'active citizenship' in the widest sense.[1]

The purpose of this study is ultimately to assess the impact of the Birmingham Well-Being Service on community cohesion outcomes. An initial priority for the work will be to consult with key stakeholders and commissioners to identify how they define community cohesion and specifically what types of cohesion outcomes and impact they would most value.

Birmingham City Council will provide dedicated project manager support for this piece of work. This individual will be the key client link for the successful research team.

Through the above, Birmingham City Council will be able to arrange interviews with key personnel and community participants for the research team as well as book rooms and co-ordinate logistics.

Birmingham City has a range of data sources available including:
Birmingham Wellbeing Service has a Single Customer View (SCV) of all available service data that we can use to understand more about how citizens engage with the Wellbeing Service. We update this SCV with live data on a monthly basis to keep it current. This is overlaid with additional information including social sentiment analysis.
This provides us with a Customer Relationship Management (CRM) Platform and customer insight base which enables us to develop practical customer engagement strategies and plans and gives us the ability to work across multiple channels, including email and mobile. It gives us a SCV which records every action of every customer in one place (activity, communications, survey data, etc.).

We anticipate this work being delivered over a 9 month period.

BCC will be using its e-tendering system (in-tend) for the administration of this procurement process and providers must register with the system to be able to express an interest. The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please either email us at: cps@birmingham.gov.uk or call 0121 464 8000.

If you are interested in tendering please click on the following link ...

More information

Links

Additional text

If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal.

Delivery Notes

Birmingham

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Manjit Samrai

Address

Corporate Procurement Services
Woodcock Street
Birmingham
B4 7WB
United Kingdom

Telephone

0121 303 0349

Email

manjit.samrai@birmingham.gov.uk