Published date: 17 September 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 October 2021, 5pm

Contract summary

Industry

  • Health and social work services - 85000000

  • Social work and related services - 85300000

Location of contract

England

Value of contract

£300,000

Procurement reference

SOUTHWARK-DN568711-93073734

Published date

17 September 2021

Closing date

22 October 2021

Closing time

5pm

Contract start date

1 April 2022

Contract end date

30 April 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Description:
The London Borough of Southwark intends to procure a new Independent Health Complaints Advocacy Service. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current contract ends on March 31st 2022. Southwark is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health and social care services, supporting them client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman

About the buyer

Contact name

Angus Lyon

Address

Southwark Council
160 Tooley Street
London
SE1 2QH
England

Telephone

+44 2075255000

Email

Angus.Lyon@southwark.gov.uk

Website

http://www.southwark.gov.uk