Published date: 11 January 2018

Last edited date: 11 January 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 January 2018

Contract summary

Industry

  • Customer Relation Management software package - 48445000

Location of contract

CA12 2HH

Value of contract

£0

Procurement reference

18-007 S/ITS

Published date

11 January 2018

Closing date

30 January 2018

Contract start date

12 March 2018

Contract end date

31 July 2021

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria's (UoC) current disparate solutions.

The university's current CRM solution consists of two Microsoft Dynamics databases, one supports the university's marketing and recruitment of prospective students, the second helping manage the university's business and enterprise initiatives. A third (non-Dynamics) system, Raiser's Edge, is used by the Alumni Office to support their work.

The university is seeking to replace these systems with a single unified, CRM system meeting all current needs and likely future requirements.

In outline the requirements for the new, unified system are:

o The system should be fully hosted, web enabled and cover the full range of technical and functional requirements details in this document.

o Manage the student life cycle from first enquiry to alumnus, including
o Initial marketing contact.
o Enquiry management.
o Conversion from enquirer to applicant.
o Supporting the conversion of applicant to student at selected points in the admissions cycle.
o Alumni communications.

o Manage the full range of the university's business and enterprise initiatives, including
o Company and business contacts.
o Government and non-government organisations e.g. the Lake District National Park Authority.
o Small groups and private individuals (e.g. Honorary Fellows).

o Support event management across all areas (Marketing & Recruitment, Alumni and Business & Enterprise) including
o Open days.
o Interview days.
o Other student journey related events.
o Academic conferences and Seminars.
o Business Seminars.
o Private functions.

o Meet the full range of statutory returns and reporting requirements to internal and external bodies, including training needs assessment reports

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Marianne Bastille

Address

Brampton Road
Carlisle
UK
CA12 2HH
uk

Telephone

01524 590880

Email

marianne.bastille@cumbria.ac.uk