Published date: 15 May 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 18 April 2018

Contract summary

Industry

  • Construction work - 45000000

Location of contract

East of England

Value of contract

£0 to £275,000

Procurement reference

NRW/CCC/9704/B

Published date

15 May 2018

Closing date

18 April 2018

Contract start date

28 May 2018

Contract end date

17 August 2018

Contract type

Works

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum.
Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc.
The existing customer contact centre is to be adapted to form one large hall in which the various departments within the council will conduct business with their customers.

The customer contact centre layout will be remodelled and all furniture will be replaced (not part of this contract) to enable council staff to "walk the floor" and talk to / direct customers to where they need to be or to sit with customers to conduct their business using "mobile" computer tablets.

The project on offer includes:-
• the removal of the existing hard counters
• the demolition of a meeting room and designated walls.
• the creation of a new office
• the alteration and adaptation of existing services such as fixed data cabling, e/l lighting and power, CCTV, intruder alarm, fire detection and door access systems.
• the re-decoration and re-carpeting of the enlarged space as per the council's specification.
• the installation of the fixed data cabling to provide a wireless IT system which will also be installed as part of this project.

Full details of the above are provided in the additional documents uploaded to the portal as part of the tender pack.

More information

Previous notice about this procurement

9704 - Redesign of Norwich City Council's customer contact centre

  • Opportunity
  • Published 21 March 2018

Links

Award information

Awarded date

8 May 2018

Contract start date

28 May 2018

Contract end date

17 August 2018

Total value of contract

£215,766

This contract was awarded to 1 supplier.

Norse Commercial Services Ltd

Address

280 Fifers Lane
Norwich
NR6 6EQ

Reference

Companies House number: 02888808

Value of contract

£215,766

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Gilly Newton

Address

City Hall
NORWICH
NR21NH
England

Email

procurement@norwich.gov.uk