HMRC Stakeholder Engagement Research

Contract summary

Industry

• Market research services - 79310000

Location of contract

United Kingdom

Value of contract

£100,000 to £120,000

Procurement reference

SR477754922

Published date

24 November 2020

Closing date

14 October 2020

Closing time

5pm

Contract start date

12 November 2020

Contract end date

30 April 2021

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The overarching business objectives behind this piece of research are to provide HMRC with a greater understanding of the health of the tax administration system including:

- Stakeholders' perceptions of HMRC's performance against our objectives, and how these perceptions (including key reputational dimensions of familiarity, favourability and advocacy) have changed over time.
- How to build trust with stakeholders through HMRC communications.
- Stakeholders' priorities and concerns regarding HMRC's programs and work over the past 12 months.
- How stakeholders view their role in relation to HMRC.
- The impact of perceptions on advocacy/critical friend levels amongst stakeholders and how advocacy can be increased.
- How HMRC's reputation amongst stakeholders compares with the reputation of other government departments.

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More information

Attachments

• ANNEX D RM6018 Contract terms - HMRC Stakeholder Engagement Research.pdf
• Contract schedules

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Award information

Awarded date

10 November 2020

Contract start date

12 November 2020

Contract end date

30 April 2021

Total value of contract

£117,444

This contract was awarded to 1 supplier.

YONDER CONSULTING LIMITED

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About the buyer

Address

Ralli Quays
3 Stanley Street
Manchester
M60 9LA
England

Email

james.mak@hmrc.gov.uk