Published date: 6 January 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 April 2016

Contract summary

Industry

  • Survey services - 79311000

  • Market-testing services - 79312000

  • Social research services - 79315000

    • Public-opinion polling services - 79320000

    • Statistical services - 79330000

Location of contract

Any region

Value of contract

£10,126,812

Procurement reference

15_08_02

Published date

6 January 2017

Closing date

8 April 2016

Contract start date

2 June 2016

Contract end date

31 July 2019

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The GP Patient Survey (GPPS) seeks the views of over two and a half million people every year about their experience of GP services and NHS dentistry. It produces an extensive database that can be used by a wide range of stakeholders for developing services and policies to improve patient experience. The survey is sent out physically to patients in January and July.

This is a very high profile survey, which the Secretary of State, and other DH Ministers have a high level of interest in. It is the biggest survey of its kind, and is used to collect data on a wide range of issues in addition to its primary focus on GP practices. The results of the survey are an official statistic, and are used to inform the NHS England.

• The specific requirements for potential suppliers will be to manage and operate the GPPS, including:
o Questionnaire Redesign: To review the current survey and ensure the questions reflect priority and patient need (to ensure relevancy, quality and value)
o Sampling and Cognitive Testing of Questionnaire: Testing of the questionnaire for patient understanding, applicability and reliability etc.
o Fieldwork: Running the survey via post, managing the phone-line and translation survey in 13 languages (incl. British Sigh Language).
o Data analysis, communications and reporting: To collate, analyse and publish results at a national and local level, and make these available for NHS England and the public.
o Stakeholder management: To manage the telephone helpline services.

Award information

Awarded date

13 May 2016

Contract start date

2 June 2016

Contract end date

31 July 2019

Total value of contract

£10,126,812

This contract was awarded to 1 supplier.

Ipsos Mori

Address

3 Thomas More St, St Katharine's & Wapping, London E1W 1YW

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Quarry House, Quarry Hill
Leeds
LS1 7UE
England

Email

nhsengland.commercial@nhs.net