Published date: 23 July 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 23 August 2021, 12pm

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

  • Hardware consultancy services - 72100000

  • Software programming and consultancy services - 72200000

    • Systems and technical consultancy services - 72220000

    • System and support services - 72250000

Location of contract

LL29 8AW

Value of contract

£6,500,000 to £21,000,000

Procurement reference


Published date

23 July 2021

Closing date

23 August 2021

Closing time


Contract start date

1 October 2022

Contract end date

30 September 2026

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Managed Workplace Services includes Service Desk, End User Computing and Service Integration. The successful bidder will assume the Lead Service Integrator role based on ITIL principles and will facilitate the day-day running of the vendor ecosystem and oversight in collaboration with NWP's retained team.

Contract will be for a initial period of 4 years with the option to extend for an additional 3 years.
contract start date is subject to agreement with current and new Provider.

About the buyer

Contact name

Patricia Strong


Force Headquarters, Glan-y -don, Abergele Road,
Colwyn Bay, North Wales
LL29 8AW


+44 1492804247