Published date: 17 July 2018
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Desktop communications software package - 48511000
Electronic mail software development services - 72212223
Computer-related services - 72500000
Location of contract
London
Value of contract
£120,000
Procurement reference
TFL001-DN348899-20175119
Published date
17 July 2018
Closing date
15 August 2018
Contract start date
1 October 2018
Contract end date
31 August 2020
Contract type
Not specified
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Public Liaison Unit (PLU) team delivers a high-quality frontline public information service representing the entire Greater London Authority (GLA). This includes management of calls from the public, handling written correspondence and responding to social media. In addition, they also own freedom of information requests, environmental information requests, appeals, subject access requests, complaints and invites. They work closely with the offices of The Mayor and The London Assembly in addition to a number of other key stakeholders in the organisation. The team processes approximately 5,300 cases a month of varying priority.
The PLU team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.
More information
Links
About the buyer
Contact name
Vikram Gudra
Address
Petty France
55 Broadway
London
SW1H 0DB
United Kingdom
Telephone
+44 12345
Website
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Closing: 15 August 2018