Published date: 17 July 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.



Closing: 15 August 2018

Contract summary

Industry

  • Desktop communications software package - 48511000

  • Electronic mail software development services - 72212223

  • Computer-related services - 72500000

Location of contract

London

Value of contract

£120,000

Procurement reference

TFL001-DN348899-20175119

Published date

17 July 2018

Closing date

15 August 2018

Contract start date

1 October 2018

Contract end date

31 August 2020

Contract type

Not specified

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

The Public Liaison Unit (PLU) team delivers a high-quality frontline public information service representing the entire Greater London Authority (GLA). This includes management of calls from the public, handling written correspondence and responding to social media. In addition, they also own freedom of information requests, environmental information requests, appeals, subject access requests, complaints and invites. They work closely with the offices of The Mayor and The London Assembly in addition to a number of other key stakeholders in the organisation. The team processes approximately 5,300 cases a month of varying priority.

The PLU team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.


About the buyer

Contact name

Vikram Gudra

Address

Petty France
55 Broadway
London
SW1H 0DB
United Kingdom

Telephone

+44 12345

Email

VIKRAMGUDRA@TFL.GOV.UK


Closing: 15 August 2018