Published date: 9 November 2021

This notice was replaced on 5 April 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 5 April 2023)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

SW1P4DR

Value of contract

£176,676.95

Procurement reference

CT1441

Published date

9 November 2021

Closing date

20 September 2021

Closing time

4pm

Contract start date

11 October 2021

Contract end date

10 April 2023

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Service Provider is to deliver an established Customer Experience Measurement Strategy. Specifically:

1. Undertake research fieldwork surveys of people within a defined area associated with the proposed EWR Co. corridor.

2. Analyse survey insight to inform outcome measures, including an overall customer satisfaction measure, detailed findings and trends.

3. Present regular updates and insight to the business on outcome measures. Signpost areas where findings and / or trends identify potential risk / opportunity and suggest areas of improvement.

Award information

Awarded date

11 October 2021

Contract start date

11 October 2021

Contract end date

10 April 2023

Total value of contract

£176,676.95

This contract was awarded to 1 supplier.

QUADRANGLE RESEARCH GROUP LIMITED

Address

Butlers Wharf Building,36 Shad Thames
LONDON
SE1 2YE
GB

Reference

Companies House number: 08064640

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Kasia Wybranski

Address

ONE, GRAFTON MEWS,MIDSUMMER BOULEVARD
MILTON KEYNES
SW1P4DR
England

Telephone

03301340067

Email

commercial@eastwestrail.co.uk