Published date: 23 October 2017

Last edited date: 23 October 2017

This notice was replaced on 21 December 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 21 December 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Business and management consultancy services - 79410000

Location of contract

North East

Value of contract

£1,000,000

Procurement reference

OJEU17-002

Published date

23 October 2017

Closing date

6 November 2017

Contract start date

8 January 2018

Contract end date

31 July 2019

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Durham University is a research-intensive university that prides itself on providing an education and wider student experience that is on par with the very best institutions worldwide. We have been developing a new University Strategy that sets out our aims to ensure that we are world-leading in research and engagement, education, and the wider student experience.

Part of the implementation of this new strategy involves an extensive period of service review and improvement. As part of this exercise the University will be revising its overarching operating model for its professional services as well as reviewing and improving a number of strategic processes.
The pilot phase (phase 1) of the programme, which consisted of the development of a high level Target Operating Model for the University and a pilot approach to process review within a single functional area (Human Resources) is now complete. We will now continue this work into Phase 2, focusing on the design and implementation of new operating models and detailed process reviews within all professional services areas. This programme of work will benefit from the involvement of an external partner who will be able to: a. validated target operating models for professional services areas and supporting implementation plans (to be produced in partnership with project sponsors) b. an agreed method for training on process reviews, including briefing in-house staff c. outputs from the process reviews including: i. a clear picture of current state processes ii. recommended future state processes with the benefit of the insight of those working in the business area iii. identified benefits and savings iv. a costed operating model for this business v. any interdependencies with IT systems or other projects vi. a recommended approach to the implementation of the new process d. a programme team trained in the methods and techniques used by the provider e. an evaluation of the programme.
The work is likely to be varied and require involvement with staff at differing levels of seniority and expertise.

The overall budget is £1,000,000, this should not exceed £500,000 in period 1, January 2018 - July 2018 with the remainder £500,000 allocated to period 2 August 2018 to July 2019. However the University

II.2.5) Award criteria





II.2.6) Estimated value

(for framework agreements or dynamic purchasing systems - estimated total maximum value for the entire duration of this lot)

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

reserves the right to exercise a break clause after period 1 if they wish to exit the contract. The contract is likely to be for a period of 18 months from January 2018 to July 2019.

Further details can be found in the tender documentation at the following link: http://events.transaxions.com/service.aspx?event=6755

More information

Links

Additional text

A PIN was issued number: 2017/S 020-034301

About the buyer

Contact name

Rachael Devlin

Address

Procurement Service, Mountjoy Centre
Holly Wing, Stockton Road
Durham
DH1 3LE
England

Telephone

+44 19413344541

Email

rachael.devlin@durham.ac.uk

Website

www.durham.ac.uk