Published date: 21 February 2019

Last edited date: 21 February 2019

Closed early engagement

Closing date: 8 March 2019

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North West

Procurement reference


Published date

21 February 2019

Closing date

8 March 2019

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The Intelligent Automation Garage (IAG) is DWP's in-house robotic centre, based out of Newcastle and Manchester sites. DWP are interested in understanding which suppliers are currently offering their services in developing robotic solutions utilising Robotic Processing Automation (RPA), Virtual Assistants (Chat-Bots), Machine Learning (ML), the services they offer and the necessary costs involved.

The IAG is a collaborative working space where fast paced, business led, innovative software development happens using Agile and design led practises. The objectives of the IAG are to:
• Standardise governance and practises across automation based initiatives;
• Engage directly with automation vendors to minimise costs & follow a best of breed approach;
• Build out initial projects & establish an 60:40 in-house model and capability.

DWP is seeking to engage potential suppliers through a Request for Information (RFI) to inform the department's future requirements. Following receipt of RFI responses, DWP is intending to meet interested suppliers for further discussion, depending on the levels of interest. Further information on the requirements is included in the attached RFI document.

More information


Additional text

If you are interested in this opportunity please complete the questionnaire and return it to For any enquiries on this matter please contact

Please note the deadline for completing and returning this RFI document is 12:00 noon UK time on Friday 8 March 2019.

About the buyer

Contact name

Brendan Murtagh


DWP Manchester Hub
2 St Peter's Square
M2 3AA


07747 266 299