Published date: 20 April 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 March 2023, 11:59pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£37,620 to £46,740

Procurement reference

tender_356250/1205642

Published date

20 April 2023

Closing date

1 March 2023

Closing time

11:59pm

Contract start date

3 April 2023

Contract end date

7 July 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Provision of a Business Analyst working as part of an internal DWP project team, delivering
topics and iterative improvements to the Digital chatbot and end user knowledge held within
the ServiceNow toolset, working on a defined set of priorities owned and managed by DWP.
Increasing self service and support improvements to the Digital chatbot including the
introduction of new topics.

More information

Attachments

Award information

Awarded date

31 March 2023

Contract start date

3 April 2023

Contract end date

7 July 2023

Total value of contract

£37,620

This contract was awarded to 1 supplier.

Sopra Steria

Address

Three, Cherry Trees Lane, Hemel Hempstead, Hertfordshire, HP2 7AH

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

2 St. Peters Square
Manchester
M2 3LR
England

Email

ed.desktopbag@dwp.gov.uk