Published date: 8 November 2022
Closed early engagement
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
West Midlands
Procurement reference
WOLVCITY001-DN641890-52096839
Published date
8 November 2022
Closing date
16 November 2022
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Wolverhampton City Council (WCC) would like to engage with the market to seek information from potential suppliers to establish the types of Omnichannel solutions available. This will include functionality, delivery types, integration options, data security and costing models.
WCC have drafted their new Customer Service Strategy, and this is currently out for consultation. The draft future strategy aim, subject to consultation, is to provide a 'Positive Customer Experience' which is accessible, consistent, efficient and simple.
To take this vision forward WCC will need to replace the current telephone system used by customer services. This exercise will help WCC understand how potential solutions can help the delivery of the new Customer Service Strategy.
If you feel that your organisation can contribute to this exercise, please complete and submit the questionnaire on the WCC e-tendering system www.wolverhamptontenders.com
About the buyer
Contact name
Barry Greenwood
Address
Civic Centre
St Peters Square
Wolverhampton
WV1 1RL
United Kingdom
barry.greenwood@wolverhampton.gov.uk
Website
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Closing date: 16 November 2022
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