Published date: 3 March 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 27 March 2023, 10am

Contract summary

Industry

  • Market research services - 79310000

  • Survey services - 79311000

  • Survey design services - 79311100

    • Survey analysis services - 79311300

    • Customer survey services - 79342310

Location of contract

L3 8EN

Value of contract

£0 to £60,000

Procurement reference

IT-521-24-Ref: 2023-Mar-01

Published date

3 March 2023

Closing date

27 March 2023

Closing time

10am

Contract start date

24 April 2023

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

At National Museums Liverpool (NML) we have diverse audiences that attend our seven core venues, with over three million visitors a year. We are seeking an insights and analysis company that can deliver a customer profiling service to report on our audience demographics, measure our economic impact, rate our facilities and rate quality of visit.

We want to deeply understand our visitors, therefore, it is imperative that the successful tenderer has a forward-looking approach to behavioural science in measuring the sentiment and psychology of our visitors' experience. They will be required to provide a functioning framework in which the overall enjoyment of a visit can be measured and then broken down into talking points for internal evaluation.

We require least some of the data to be collected from in person interviews, however, this can be supported by online surveys, if needed. Currently, as a minimum we require a survey round once each month at World Museum, Maritime Museum, International Slavery Museum, Museum of Liverpool, Walker Art Gallery, Sudley House and Lady Lever Art Gallery.

The contract duration is for an initial period of 2 years with the option to extend for three 12 monthly periods (up until 31 March 2028). The estimated contract value for the initial period until 31 March 2025 is approximated to be up to £60,000 excluding VAT (or £72,000 GBP including VAT); and over the full potential term until 31 March 2028, approximated to be up to £150,000 excluding VAT; (or £180,000 including VAT).

Whilst the appointed provider may be awarded the contract for the full potential contract term, no guarantee can be given regarding the total value of business placed.

The appointed contractor may therefore be required to supply requirements within the scope of this tender, that are below or in addition to, what has been initially specified within this tender. The initial contract scope is for venues identified above; which during the overall potential period of contract, may be extended or reduced in line with NML's venue requirements.

More information

Links

Additional text

To express your interest and to participate in this tender opportunity, your organisation is required to register at https://in-tendhost.co.uk/nationalmuseumsliverpool. Procurement documents are accessible to all registered tenderers . Please refer to the user guide detailing how to register, accessible from https://in-tendhost.co.uk/nationalmuseumsliverpool.

To participate in this opportunity, tenderers will be requested to log into In-Tend, download, complete and upload the completed procurement documents by the closing date and time for return of submissions.
Further details are provided in the procurement documents.

Should your organisation experience any technical difficulties with registering or using the In-Tend portal please contact In-Tend on 0845 557 8079 / 0114 407 0065 (Mondays to Fridays 8.30am to 5pm); or email support@in-tend.co.uk.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Jason Olsen

Address

William Brown Street
Liverpool
Mersyside
L3 8EN
United Kingdom

Telephone

07783876161

Email

Jason.Olsen@liverpoolmuseums.org.uk

Website

https://www.liverpoolmuseums.org.uk