Published date: 22 September 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 October 2022, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

NR47TJ

Value of contract

£0

Procurement reference

IT-37-787-PURCON1054

Published date

22 September 2022

Closing date

7 October 2022

Closing time

5pm

Contract start date

23 October 2022

Contract end date

31 July 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

1.1 The IT and Computing Services division provide IT services for staff and students at the University of East Anglia.
Our service desk and technical teams use the Cherwell Service Management tool to manage services and support service delivery. Cherwell is used for service request management, incident management, asset and configuration management, and knowledge management in particular.
The division has recently launched a significant service management project to further improve our existing practices, and to introduce new efficient service management procedures, within Cherwell. The project has coincided with the loss of our Cherwell system administrator and developer.
Consequently, we're looking for a partner organisation to help in two main areas:
i) to undertake the day-to-day system administration and maintenance of our Cherwell system,
ii) to undertake Cherwell system development and configuration work to help us further improve our service management practices, and to extend the system to another business unit.
Our expectation is that more system development and configuration work will be needed initially to help us improve the performance of Cherwell, to help us extend Cherwell to another business unit, and to help lay the foundations of strong service management practice based on best practice and the ITIL4 framework.
Our current contract with Cherwell expires 31/07/23 likely to be extended for a further year until 31/07/24, this managed service contract will reflect this.

More information

Links

Additional text

To apply please register via Intend to access the documentation and bid:
https://in-tendhost.co.uk/universityofeastanglia/aspx/Home

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Rachel White

Address

Norwich Research Park
Norwich
Norfolk
NR47TJ
United Kingdom

Telephone

01603 592401

Email

Rachel.White@uea.ac.uk