Published date: 23 January 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 January 2018

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT software package - 48517000

Location of contract

East of England

Value of contract

£30,000

Procurement reference

BIP298790705

Published date

23 January 2018

Closing date

22 January 2018

Contract start date

31 January 2018

Contract end date

1 April 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Cefas Service Desk provides an IT support service to internal and external customers (and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.

The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM).

In addition to the above, the preferred solution needs to initially provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access.

FOR FULL DETAILS DOWNLOAD THE FULL TENDER PACKAGE AT https://www.delta-esourcing.com/respond/8MVJFD9TX4

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Award information

Awarded date

22 January 2018

Contract start date

31 January 2018

Contract end date

1 April 2021

Total value of contract

£30,000

This contract was awarded to 2 suppliers.

Alemba Ltd

Address

2nd Floor, 1 Tannery House
Tannery Lane
Send
Woking
GU23 7EF

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Alemba Ltd

Address

2nd Floor, 1 Tannery House
Tannery Lane
Send
Woking
GU23 7EF

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Emma Roberts

Address

Pakefield Road
Lowestoft
NR33 0HT
UK

Telephone

01502527766

Email

cap@cefas.co.uk